Training Courses, Seminars and Coaching in Debt Recovery, Business Support Services, and PA Services.

We provide professional training courses, seminars coaching sessions on the following subjects on a one-on-one basis or in group (up to 10 people). These are either in half day or all 1-day sessions.

Half-Day or 1-day sessions.

• Office organization
• VA business assistance
• Debt recovery and collection techniques
• Effective customer services
• Telemarketing techniques

Debt Recovery Seminar, a 2-day session on the following:

Debt Recovery/Collection coaching sessions includes:

• Credit control structure
• Collection structure
• Call structure and telephone skills
• Negotiating and listening skills
• Assessing and managing financial difficulties
• Handling aggressive callers
• Collection policies

Training Courses | VA Business | Customer Service Techniques | Seminars

Coaching and Training Sessions